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Domestic orders received by 12/03/2020 will be delivered in time for Christmas!

Dates based on current Covid-19 guidelines as of 12/01/2020

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FREQUENTLY ASKED QUESTIONS


 

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from   7-10 business days. You will receive a tracking number as soon as your order has been shipped.

FOR FINISHED ARTWORK We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 7-15 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total during your checkout phase.   You can see these fees (including international shipping rates), prior to completing your purchase. 

Aditional Notes on Shipping

Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us HERE  with the details of what will be in the order and the address it will be shipped to.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact example@example.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

Unfortunately, your order goes into production mode within moments after we receive your order.  Therefore, we are unable to cancel or make any changes to your order once it has been received.  All sales are final. 

HOW DO I RETURN MY PACKAGE?  

For a replacement on a damaged or defective order, please contact us HERE 

why does My artwork looks different than it did on my computer?  

This is one of the hardest questions to answer.  While we strive to produce images that look the same in printed form as they do on your viewing device, there are some variables to consider. 

The first variable to consider is back lighting. Back lighting is where the light source is behind the image. Images will almost always appear brighter on a computer screen or on your phone due to back lighting. This same lighting technique can differ between brands of monitors or types of devices. Consider this to be similar to looking at dozens of TV sets at a retail store. You can see differences in how the colors look between brands of TVs. You can sometimes even see differences in how the colors display in different models of the same brand of TV. 

The next variable to consider is color calibration. If you are viewing images on a device that is not calibrated for the exact same color spectrum, or is calibrated for a different color profile than the one we are using, then the colors of your print may not be the exact same as what you are seeing on your device.  

The final variable to consider is the substrate on which an image is printed. Color can vary between print, canvas, metal, acrylic, and wood substrates. 

While we do our best to represent color as faithfully as possible and to make sure that the digital files sent to the printer are as close to the original files we have created as possible, we simply cannot guarantee that the image you receive in printed form will look exactly the way it did on your monitor or viewing device. We do not accept returns or exchanges on artwork due to color variations you may experience.

We work diligently to produce artwork that is as accurate as possible and believe you will be satisfied with our products. 


WHO TO CONTACT?  

You can reach out at any time by contacting us HERE

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

The single best way to stay connected is through our newsletter.  This is the avenue that we offer exclusive sales and offerings.  We would love for you to be the first to know about any new work! You can sign up HERE

Another easy way to stay in the loop is by liking and following us on Facebook and Instagram! You can follow us on our social media pages as we are constantly posting about new work! 

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

You can be assured that If your print arrives damaged, I will gladly send you a replacement at no additional cost! Please note that other than damaged deliveries, all sales are final and we do not offer refunds on purchases. Please use the Contact form to initiate damaged deliveries and exchanges.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All products are printed by one of the nation's finest professional labs using state of the art premium archival materials guaranteed to provide many years of enjoyment. All fine-art prints use acid-free archival papers and inks.

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